Professional Achievements 🏆

Liberate

Proposed and championed an engineering visibility initiative that aligned product and engineering stakeholders, resulting in organization-wide adoption and executive recognition from the VP of Engineering and CTO.

Earned recognition from VP of Engineering for exemplary ownership of enterprise AI deployments, proactive engineering leadership, and driving cross-functional initiatives that improved engineering visibility and delivery.

Eltropy

AI Leadership:

Handpicked by the CEO to drive AI implementation initiatives as part of the company’s Center of Excellence-

Trusted and proudly represented by the Director of Customer Success for delivering a smooth, zero-issue AI Voice+ go-live-

Client & Stakeholder Testimonials:

Praised by the CEO and Labor Credit Union leadership for successfully deploying their AI voice project, driving improved customer engagement-

Led executive discussions with Pearl Hawaii FCU, resolving key questions and earning client trust for expertise-

Endorsed by Mid Oregon Federal Credit Union leadership for exceptional project leadership, training excellence, and long-term client satisfaction-

Commended by PrimeWay FCU’s Director of Contact Center for exceptional partnership and execution, enabling strong adoption of AI solutions across Member Services, Loans, and Contact Center teams-

Recognized by the Director of Professional Services (my manager) for leading a flawless go-live for Zing Credit Union, coordinating cross-functional teams to ensure zero downtime-

Lauded for leading and executing the successful launch of key projects, earning accolades for a dedicated and motivated approach to integrating AI solutions-

Applauded by the VP of Sales for exceptional project management skills and successful delivery of key initiatives-

Team Development & Collaboration:

Appreciated by the VP of Professional Services for commitment to team development and driving collaborative success-

Acknowledged by the Senior Director of Engineering for driving team collaboration and ensuring successful enterprise implementation-