Professional Achievements 🏆

Eltropy

AI Leadership:

Handpicked by the CEO to drive AI implementation initiatives as part of the company’s Center of Excellence-

Trusted and proudly represented by the Director of Customer Success for delivering a smooth, zero-issue AI Voice+ go-live-

Client & Stakeholder Testimonials:

Praised by the CEO and Labor Credit Union leadership for successfully deploying their AI voice project, driving improved customer engagement-

Led executive discussions with Pearl Hawaii FCU, resolving key questions and earning client trust for expertise-

Endorsed by Mid Oregon Federal Credit Union leadership for exceptional project leadership, training excellence, and long-term client satisfaction-

Commended by PrimeWay FCU’s Director of Contact Center for exceptional partnership and execution, enabling strong adoption of AI solutions across Member Services, Loans, and Contact Center teams-

Recognized by the Director of Professional Services (my manager) for leading a flawless go-live for Zing Credit Union, coordinating cross-functional teams to ensure zero downtime-

Lauded for leading and executing the successful launch of key projects, earning accolades for a dedicated and motivated approach to integrating AI solutions-

Applauded by the VP of Sales for exceptional project management skills and successful delivery of key initiatives-

Team Development & Collaboration:

Appreciated by the VP of Professional Services for commitment to team development and driving collaborative success-

Acknowledged by the Senior Director of Engineering for driving team collaboration and ensuring successful enterprise implementation-

Liberate

Executives Recognition:

Proposed and championed an engineering visibility initiative that aligned product and engineering stakeholders, resulting in organization-wide adoption and executive recognition from the VP of Engineering and CTO-

Recognized by the VP of Engineering and VP of AI Deployment for achieving a 100% post-eligibility claim automation rate-

Earned recognition from VP of Engineering for exemplary ownership of enterprise AI deployments, proactive engineering leadership, and driving cross-functional initiatives that improved engineering visibility and delivery-

Deployment Milestones:

Commended by the Engineering Manager (my manager) for delivering the outbound dialing transition to SixT Twilio infrastructure and completing the long-pending migration-